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It’s official, the sales office is moving over to the old store location and construction is beginning on the new condo. The seniors residence will be built after the condo is well underway.


far, far, away.

That’s how children’s stories used to begin. And that’s how my post is going to start too. I was really hoping that I could give a local business some support, but really I can only go out of my way so far.

Three weeks ago, we ordered our backsplash for the kitchen — the last item on a very long list of things to do for the renovation.  We selected a tumbled marble brick, and planned to intersperse a glass/copper tile throughout. We were told our order would be in one to two weeks later and that we’d get a call to say it was in. Because the store was just down the street, we felt comfortable giving them a deposit. Granted, 50 percent seemed a little steep, but it was exactly what we were looking for.

After almost two weeks, we dropped in to see if our order had arrived. The woman who served us said that an order was expected the next day. Two days later, we hadn’t heard back so we dropped by again. Nope, no tiles for us, we were told. Nope, can’t do anything until Monday when we can follow up with the supplier, said Michelle. Michelle neglected to mention that she wasn’t in on Monday.

So Monday afternoon, no call from Michelle, so I call the store. Some guy (who turns out to be the co-owner) answers the phone and I ask about our order. He he doesn’t ask for the first name (and it turns out there were two orders with the same last name) and then replies that he’s having a hard time reach the supplier and that they’re not answering their phone.  Just what you want to hear as a customer, right?

So he says he’ll e-mail them and promises to get back to me. Does he? Nope. (See a trend here?) I call back the next day and get Michelle. Michelle says that the reason why our order wasn’t received is because it was such a small order  that the company won’t ship until they have enough tiles in an order. (Do you smell a “they get a volume discount that they don’t pass on to the customer” scheme going on?)

So I tell Michelle that I’m not really impressed with the service. When I give my money to a store I expect them to follow up and return calls. I don’t have the same issue if I don’t have to give a deposit because if I truly feel ignored I can always take my business elsewhere. I ask what they’re prepared to do to fix the problem.  She says she’ll have one of the owners call me back.

But of course, I have to call again. I speak to the same guy I spoke to before and again explain my frustration. I know certain things are beyond their control, but they can control their interaction with the customer. I said that I really didn’t think I should have to keep calling about my order. He denies that it’s because the order was so small, especially when I pointed out that several colleagues are planning much bigger renovations and are quite interested in hearing about the suppliers we’ve used. He says my experience was staff that need training and  he’ll get on it.  Riiiight … like he’s setting an example. But I was willing to give him another chance to show how he knows how to solve problems when they arise.

He promises to let me know whether our tiles are in the Friday order. And I clarified this with him: call either way so I don’t wonder what’s going on. It’s Monday, and he hasn’t called. We dropped by the store and it was like starting all over again.

I ask if our tiles have arrived. The woman (someone new this time) asks if we were called. I reply that no, that’s half the problem — you aren’t calling. She says she’ll call the supply depot. Nope, they’re not answering. Is it that you don’t know their hours? what, they don’t have voice mail? or is this a stalling tactic?

So if they happen to google themselves, maybe they’ll stumble across this post and tell me what they’re going to do. I know that by Thursday if I’m not called, it will be a full refund that we’re asking for, and a whole lot of bad reviews for all the agro they’ve given me.

This post is about their last chance. I’ll update the title to include their name on Thursday. But the tags will be there now. In other words, if you searched a certain tile store in Wellington West and ended up here, take your money and run.

I thought I had posted the pics of the new kitchen, but realized I hadn’t yet. We’re almost done. Just waiting on the backsplash (and there will be a post about that on Monday if it’s not resolved).

It’s been a while since I’ve blogged about the hood. The houses across the street are really coming along. We now know how big the one directly across will be. Not sure that I’d want to buy it, with all the churchgoers being able to look in the south-facing windows. It’s still not sold, and I wonder how long it will be before it is. So here’s what’s new … Read the rest of this entry »

He should be locked up!

He should be locked up!

Timbit has been a part of our lives for almost 12 years now. We adopted him soon after we returned from our honeymoon. I knew the name I wanted, and went in search of a kitten that fit the name. He had a brother in the cage with him, and I almost got both of them. The other would have been called Munchkin. But because I’m allergic to cats, we decided on just one.

He was the sleepy one, but that was just a ploy to get adopted. Once inside the cardboard transportation box, he chewed his way out. As he grew, he learned to bust out of cat carrying cages, but ironically loves to sit in boxes. Read the rest of this entry »

It’s amazing. The forecast is calling for sunny hot weather, with no rain in the foreseeable future. Maybe we’ll get around to painting the garage door after all.

 The nice weather has also brought out the cycling commuters in droves along the pathways. This morning’s rush hour along the Ottawa River Pathway at Carleton was a chain of two-wheeled commuters, some in spandex, some not. They weren’t even traveling together.

 I’m beginning to think that having passing lanes or different markings on the path would be a good idea. Too many cyclists don’t ring their bell or call out as they pass. Worse are the ones who pass on a blind corner at 30 km/h. We’ve now taken to ringing OUR bells when they pass without calling out.

 Yesterday at lunch we went for a walk along the Portage bridge through Victoria Island over to the Chaudière bridge and back to PDP. I discovered a shortcut for the ride to work. Instead of continuing along the river path at the War Museum, you take a left towards the Chaudière bridge, then the first right. Follow the road to a pathway on the left (just before it veers right). The path comes out on the Portage bridge sidewalk. First thing in the morning there aren’t any pedestrians on this side of the bridge, so you’re good to ride along to the intersection.

 The route home is along the road across Promenade bridge, down the start of the Ottawa River Parkway, until just past the museum where we hook up with the path again.

 I think the new route saves about 5 minutes. I’ll time it tomorrow.

If you live in the west end of Wellington West or the east end of Westboro you’re probably familiar with the grafitti-covered walls opposite where the Canadian Tire gas bar used to be. You may have heard the church bells ringing from behind them.

Well if you have deep, deep pockets, you can have a chance at buying and developing the site. I warned people who live near there to get moving on a heritage designation before it gets sold. Let’s hope they listened.

Here’s what the Bulldog has to say: Read the rest of this entry »


August 2009
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